See what our customers say

Love my new floors

Dec 28, 2016

Ted, I just want you to know that love my new floors and baseboards. They look great in my house. Jose was so wonderful to work with. I’m considering putting the same floors in my bedroom. If I do I’ll definitely go with your store. I’ve attached a few pics.

Thank you for the great customer service.
-Carol K.

We are very pleased with our new flooring

Dec 5, 2016

Mr. Kerby I wanted to let you know that we are very pleased with our new flooring. Your installers were friendly and professional, each one of them introduced theirselves to me and shook my hand. They worked hard to complete the job in good time and it looks great!
Thank you
E Scofield

I just wanted to send a short note to say thanks for a job well done

Dec 5, 2016

Hi Ted:
I just wanted to send a short note to say Thanks for a job well done. We are very pleased with our new carpet and very pleased with your excellent service.

I had asked several friends and neighbors for recommendations before we started this project and not one really had a company they were impressed with. I found Ted’s Floor & Décor on Angies List and since I trust their reviews we decided to go with you.

We couldn’t be more pleased. From start to finish this job has been good. Jose was just the best…..and the installers were terrific ! I found it amazing that they could remember Exactly where every piece of furniture went and replaced it exactly in the same spot – even moved a bed for me !! They worked from 9am to after 7pm to complete a two-day job in one day! Most impressive.

It was so nice to deal with a company who keeps appointments and shows up when they say they will.No hassles and no problems from start to finish !!

The day after installation we found a small defect spot in the carpet and when you were told about it – I had calls from you and Jose telling me it was no problem and you would do a “cookie-cutter” replacement at my convenience. That attitude and professionalism from a company is just outstanding and very hard to come by these days !!
So as you can tell I am most impressed with Ted’s Floor and we will definitely have you install our new tile next year.
Good people – Great Service – Terrific Job !!!
Thank You !!

Hoss & Cathy Smith
Wylie, Texas

Your customer service is exceptional

Jan 23, 2016

Dear Ted,

I wanted to provide you some feedback on our recent hardwood floor purchase. First of all, the hardwood floors are stunning. They totally changed the feel of our home. The crew that installed the floors were professional, competent, and worked with amazing speed and precision. Also, the crew went above and beyond to help get our furniture back in place so we could start to enjoy the floors.

I appreciate all that you did to complete this project. Your customer service is exceptional. We will highly recommend your business to others.

If you need to use this for attracting future customers, please feel free to do so. Also, if you want to take pictures of our floors for marketing purposes you can do that as well.
Larry & Angie Selman

We highly recommend Ted Kerby

Apr 27, 2015

“We highly recommend Ted Kerby. When we moved here from Colorado in 1999, we found Ted’s store. He has done every floor in our home more than once.

Not because of problems, but change in décor. Our Mannington wood floors in the living room and dining room are still in great shape after almost 15 years.

We recently had the same Mannington wood floors installed in the rest of the house and stone tile floors in entry. His installers are highly skilled and very reliable.”
~ Linda K and Larry Miller

I would recommend your services

Jan 6, 2015

“Mr. Teddy Kerby,
I want to thank you for the work that was completed last evening. I want to compliment the crew that you sent to do the work, they were professional and did an excellent job with the installation and the clean up afterwards. I am very pleased with the overall project and would recommend your services to my family and friends.

I have the final payment ready for you, I will be home all day and your welcome to drop by and pick in up anytime.
Again, thank you for the work.

CSM Terry B. Zimmerman
AUS, Retired”

My floor looks great!

Aug 2, 2014

I just wanted to comment on what a great job Jose and Eugene did on my floor yesterday. I have had a lot of work done though the years in my home and frequently have had to do clean up after the workers were gone. Your guys came in, kept a clean work area and did their work professionally and quickly. After they finished, they moved my furniture back in to place cheerfully.

Plus, my floor looks great!

Thanks as well for special ordering my laminate and pad and getting that in so quickly. I will definitely know who to call when it comes time to change out my carpet!"

Dara J.

Quick note on how happy we are!

Dec 27, 2013

“Dear Ted and crew,
I just wanted to send a quick note over to tell you how happy my husband and I are with the wood floors and the work your crew did this past week. I cannot say enough about how wonderful the crew was. They were very professional, courteous and thorough, and the craftmanship was unparalleled. They took time to do things the right way, and I can tell they take pride in their work. They even cleaned the wood floors on hands and knees to ensure they left a beautiful finished product behind. They also mentioned they had worked for you for 17 and 22 years respectively, and I can see why you would want them around for that long. You should definitely be proud to call them employees. The floors themselves look amazing, and I am elated with how they have transformed our house into a home. We will definitely be customers again the next time our flooring, countertop or tile needs come up … may be soon! If we can be a reference for future customers, we’d be happy to help.
Kindest regards,
Karey and Erick M.”

Ted was great!

Nov 27, 2013

“Ted was great! Very patient! The carpet ordered was on back order for two weeks. He called about a week later to give me an update. I heard from him again stating the carpet was in and he could start whenever I wanted. I asked him to wait 2 week as my tile guys were scheduled to start about a week later. He just said to give him a few days notice. On the given start date, his crew arrived on time and finished early. He gave me a two day schedule due to the size of the house and the amount of furniture I have. The job started right after I left for work and he was complete by the time dinner was ready. Ted thanks for such great service!!”

~ Aundrea L., Wylie

Rebecca in Wylie, TX

Nov 3, 2013

Quoted and met his price. Installed in time quoted. And it is beautiful. Gave tips on maintenance and how to keep it that way.”

~ Rebecca L., Wylie

Jeffrey in Richardson, TX

Sep 27, 2013

“Got the job done fast and on budget. This project was for a rental home, so it was important they got in and out quickly.”

~ Jeffrey, Richardson, TX

Elwaine from Rowlett, TX

Sep 10, 2013

“The entire experience was very positive. The installation and final product exceeded my expectations.”

~ Elwaine, Rowlett, TX